Hanford's Chemist Ltd Info
Amenities
Service options
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Delivery
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In-store shopping
Accessibility
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Wheelchair-accessible car park
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Wheelchair-accessible entrance
Payments
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Credit cards
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Debit cards
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NFC mobile payments
Best KPortal Reviews
What a difference ????
Came in today to pick up my prescription. Lady on counter was so polite and helpful.
New system, letting you know when prescription is Ready and which shelf it's on...amazing ????Since the older gentleman (Manager I think) he and his team have really turned it around. Thank you !
Regards Alan ????
Abysmal service.
You can put a script in over a week early and it's still not ready to collect when you go there.
10 days and mine wasn't ready when I went there, 10 days !!
Shocking service and even worse attitudes.
The doctors next door are bad enough but this place just tops it off.
There's no personal touch from the counter staff , they talk loud and abrupt.
If the chemist is full everyone will know you information.
Good job I didn't need cream for my old boy, otherwise the whole of Llansamlet would know about it.
Come on Hanfords, have some respect, treat customers with some decency and sort out your waiting times, it's become a joke that's just not funny !!!
Absolutely disgusting. I'm disabled and reliant on delivery. When and IF someone answers the phone, I am met with an extremely rude response about the rules of ordering and booking a drop off. I am due a delivery today, already booked, but all I got was one drug which I am not even prescribed while waiting on others. . There has been no response to my calls to find out if the drugs I need are en route. Avoid this place if you can. There must be better pharmacies out there than this one. Abysmal.
Absolutely awful been trying to ring for 3 days for my daughter's priscription when picked up from the chemist there was a date on the box 17.07.23 and the bottle was half Empty also says on the back use within one month of opening after going back down to the chemist for them to tell me it was opened in July and shouldn't have been given to my 3 year old daughter!!! Absolutely disgusting no apologies nothing just said a replacement will be made for her tomorrow!!.
Omg ,what a shambles, was told by the staff member that prescription wasent there asked if I had been to surgery to chase it told her I had been there and her answer was oh they always say that ,low and behold when she went to check all 3 prescriptions where there waiting to be done even though this was day 5 ,the wonderful staff member told me if I didn't like the service to go find another chemist .
I came into the chemist today (11th April 2023) to pick up my prescription about 3.20pm and the assistant very rudely told me about how to order my medication and made me feel like I was about 4 years old, normally I wouldn't care, but today the chemist was quite full and I was made to feel like a naughty school girl, as the assistant told me in a loud voice so everyone could hear her.
This is NOT appropriate customer service at all. I am very disappointed and unhappy about this.
I think you should train your staff to be have better customer service approach.
Absolutely terrible. The assistant is extremely rude, she interrupted me, spoke over me and was a very unpleasant person. She spoke in a loud voice and even continued to speak to me, in front of other customers, as I was leaving the shop. I have never experienced such an Ill mannered impolite, unhelpful shop assistant. I will never go there again. I have given one star because this review cannot be posted with a zero star rating.
I have used this chemist for many years and I have never had any problems. The staff have always been very helpful and give sound advice in a private consultation room if needed. They were a brilliant, essential front line service during the pandemic working hard when many were furloughed. Thank you all staff
Quick Facts About Hanford's Chemist Ltd
Today
Opening Hours
| Monday | 08:30 AM - 06:00 PM |
|---|---|
| Tuesday | 08:30 AM - 06:00 PM |
| Wednesday | 08:30 AM - 06:00 PM |
| Thursday | 08:30 AM - 06:00 PM |
| Friday | 08:30 AM - 06:00 PM |
| Saturday | 09:00 AM - 12:00 PM |
| Sunday | Closed |
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