Grosvenor Casino, The Barracuda Info
Amenities
Highlights
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Live performances
Accessibility
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Wheelchair-accessible toilet
Best KPortal Reviews
The Barracuda Club is a hidden gem in the heart of London. It's not just a casino, but a great place to catch up for a drink and the food and service is exceptional. Highly recommended!
Barracuda club is doing unfair and to the point i can call it they judge the level of where u stand, when you play little there or you are not the VIP customer you have been suspended to enter the club without any reason? And when you spend your money on transport and your time to go to the club they tell u at the spot. Intolerable, it happened to me twice first time i talked with the manager and they told me to email someone and i did and they replied me after weeks that they are not answerable, within that period i went with friends and talked with the manager there and manager got me in.
The dealers on reception are nice but the old lady as the other person mentioned is rude. When i peacefully asked her to call the manager she told me on my face don’t tell me my duty what to do really was disappointing.
Go there when you play big or you’re a VIP otherwise you will be disrespected.
Barracuda club is full of wrong people, the old receptionist lady with galsses she is so so so rude and unprofessional. Also the club they will cancel your entrance any date without you even knowing and when u spare your time to go visit them they will tell u that it’s been cancelled, the reason is if you don’t play that much they kick out people.
Last time it happened and i talk to the manager the same time and he went to his system and came back and ask the reception lady to let me go and apologised that they have made a mistake. And it happened again.
Such pathetic service and customer support also they come and beg u for a good review
Great service and lovely atmosphere. Josh and bar staff are in particular very friendly!
Highly recommend, Amazing casino and super friendly staff
Friendly and staff. Great atmosphere. I had a relaxing time ????
Really great atmosphere, tasty food and attentive staff! Thanks ????
Piera welcome us with a very professional and kind behavior, i recommend this place to everyone
Quick Facts About Grosvenor Casino, The Barracuda
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