Gorseinon Pharmacy Info
Amenities
Service options
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Delivery
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In-store pick-up
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In-store shopping
Accessibility
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Wheelchair-accessible entrance
Crowd
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LGBTQ+ friendly
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Transgender safe space
Payments
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Credit cards
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Debit cards
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NFC mobile payments
Other
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LGBTQ+ friendly
Best KPortal Reviews
Went in to this chemist on Thursday hoping to speak to the pharmacist as I didn’t feel too well. The lovely young lady at the till told me I’d have to wait about 10 minutes and I could take a seat, at which the pharmacist quite rudely told us that she didn’t have time. I can accept if she didn’t have time, but not the rudeness. Even the young lady looked taken aback. I left feeling upset. Another customer followed me out as she also was hoping to see the pharmacist, but left after witnessing what happened to me. I will never go in there again. The pharmacist couldn’t be bothered to ask what the problem was. I’m concerned about people who may have mental health problems being dismissed like this.
Since becoming Gorseinon Pharmacy, I have found this store to be more efficient. The staff are mostly the same as when it was run by Lloyds chemists, but the overall feel of the place is better.
I have been using this Pharmacy for 3 years now, and haven't had anything but great service from the staff!
Had the most stressful experience go to collect my prescription today. My prescription should have been ready by today. Ask if it was ready, to be told it had just come in to the chemist. I know it was sent down on Wednesday afternoon. So I roll my eyes and point that out. For the female member staff to accuse me of being abusive. I pointed out that I was just stating a fact. She then said she was not willing to do my prescription. So I walked out. To check if I had been abusive as I was recording myself. I listened back to what was said I was just politely pointing out a fact.
Absolutely useless in there!! Got told my repeat prescription would be done by this time and date. But soon arrival the very rude Indian lady told me there was nothing for me and that I hadn’t asked for one. I told her that I was in at the beginning of the week and the lady behind the counter wrote it all down in the system. But she was adamant that I was lying and wouldn’t help me at all. Told me that I had to go back to the surgery and sort it out myself because she didn’t have time to call them, even though it was all their fault! When I eventually got to the surgery I was told that the pharmacy hadn’t contacted them at all, and that they were having a lot of problems with them lately. I’m not the only person I know who’s had similar issues with them either. Very rude. Very unhelpful. And very very lazy!! I’m changing to Well+ pharmacy instead, along with a load of other unhappy people from Lloyds Gorseinon
Absolutely appalling customer service!! My grandparents were screamed at by staff members as they wanted to stay in the car as they are self isolating due to still being frightened of covid due to losing so many family members recently. A lovely young girl in the nigel Williams pharmacy helped them by calling around for the medication that they required and explained that they were self isolating and were not contagious however upon arrival of this pharmacy they were treated disgustingly and were screamed at for being infectious!! They were also told that they could just buy Calpol instead of having the paracetamol solution on prescription as they are “the same thing” when in fact Calpol is half the strength of the paracetamol she required!
The appalling service took over 40 minutes, in which it was then thrown in the boot! my grandmother was upset and disheartened by the service here and swears to never return and wouldn’t recommend to anyone!!!
I was in this pharmacy 6th June about midday the lady behind the counter really helped me out and saved me substantial money on some items I bought. A different lady did the same this a few months back, it's the place I always go now it worked out better than asda for my products and that is unusual. Good to see some competitiveness in hard times and a big thanks to the staff. Your not giving away money by helping with discounts your gaining customers because I drive all the way from the mumbles to come here. This should be a example to all retail businesses it's tough times for all of us so work together.
Absolute pleasure
The staff go above and beyond to be so helpful and friendly and professional. So glad we chose this pharmacy. We have been so lucky.
Excellent service, way above what you would have expected
Quick Facts About Gorseinon Pharmacy
Today
Opening Hours
| Monday | 09:00 AM - 06:00 PM |
|---|---|
| Tuesday | 09:00 AM - 06:00 PM |
| Wednesday | 09:00 AM - 06:00 PM |
| Thursday | 09:00 AM - 06:00 PM |
| Friday | 09:00 AM - 06:00 PM |
| Saturday | 09:00 AM - 04:00 PM |
| Sunday | Closed |
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