Espresso Coffee Shop Info
Amenities
Service options
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Delivery
Accessibility
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Wheelchair-accessible car park
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Wheelchair-accessible entrance
Payments
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Credit cards
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Debit cards
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NFC mobile payments
Best KPortal Reviews
La mia esperienza con Espresso Coffee Shop è stata assolutamente soddisfacente. Grandissima professionalità e serietà. Il titolare e i suoi collaboratori sono delle grandissime persone. Tutto perfetto, dai consigli sull'acquisto a quelli sul mondo del caffè e il post vendita. Consigliatissimo!
Negozio eccellente per machine da caffe e macinini. Sebastiano, il titolare, e una persona gentilissima e pronta ad aiutare. Prezzi buonissimi e atrezzature di alta qualita!
Chi vuole un vero caffè italiano viene qui
New ...Kk... aroma e gusto indimenticabile
La Ferrari del caffè da provare
Il buon caffè italiano
Worst online transaction I've ever had.
This is the worst online transaction I have ever experienced. Sure the prices are great, but there is no customer service. I originally ordered a month before a planned move so used my current address. After ordering they reached out and said it would ship in 4-6 weeks so I immediately requested them to update my address. No response. Emailed ~10 times, called their shop in Italy ~5 times. Finally got someone to respond via email "we ship to xx new address." So the machine gets shipped, to the wrong address. I call and call and email and try to get the address updated no response. Finally get UPS to redirect after 10 calls to UPS. Machine arrives completely destroyed from poor packaging. I file a charge back with the credit card company. Espresso Coffee shop takes 2 weeks to respond to my damage claim. It was just an ABSOLUTE MESS. After 10-20 hours of my wasted time with UPS, the credit card, Espresso Coffee shop, I finally got them to send me a return label to return and they weeks later they refunded me. NEVER would recommend this place to anyone. It's not worth saving a few hundred bucks. Ordered from a well known US store in seattle and had a fantastic experience. Well worth paying a few bucks more.
Here are some additional details that I dug up from my email and call logs:
May 6th: Ordered
May 7th: Notified 2+ weeks shipping delay
May 7th: Requested confirmation of exact shipping date. No response.
May 11th: Requested change of shipping address via email. No response.
May 11th: Called their shop in Italy, no pickup.
May 19th: Called their shop 3 times, no pickup.
May 20th: Again, requested change of shipping address via email. Called their shop in Italy, no pickup. No email response.
May 21st: Finally got someone on the phone in Italy, they claimed to update my shipping address and sent an email confirming change of shipping address.
May 26th: Notified order was shipped (to wrong address). Immediately requested stop shipment and update to correct address via email. No response. Called their shop in Italy 2 times. No pickup.
May 27th: Called their shop in Italy 2 times. No pickup.
Is this the kind of customer service you want to deal with?
Warning dont use!
I looked around for shops that had coffee machine and grinders on stock in Spain and found Espresso coffee shop. On their website it said 2-3 days delivery time and i bought a Rocket machine and a a grinder. After i had paid and waited 3 days a got a message from fedex that the machine was on the way but it would take 9 days. Not 2-3 days as promised on the website. After i contacted Espresso Coffee shop to ask about this because i chosed them because of the short delivery time, i was just told that they never gurantee a delivery time. - Its just estimated time. So i just want to warn customers for ordering from them and ignore their promised delivery time on their website. Also it was not a apologise, just a simply, this is the way it is and nothing more.
Quick Facts About Espresso Coffee Shop
Today
Opening Hours
| Monday | 08:30 AM - 05:30 PM |
|---|---|
| Tuesday | 08:30 AM - 05:30 PM |
| Wednesday | 08:30 AM - 05:30 PM |
| Thursday | 08:30 AM - 05:30 PM |
| Friday | 08:30 AM - 05:30 PM |
| Saturday | Closed |
| Sunday | Closed |
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