Elms Pharmacy Info
Amenities
Service options
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Delivery
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In-store pick-up
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In-store shopping
Accessibility
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Wheelchair-accessible entrance
Payments
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Credit cards
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Debit cards
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NFC mobile payments
Best KPortal Reviews
One of the best chemists around. Staff are always helpful in a friendly and professional manner. They also deliver your prescription which is so helpful if you are too ill to go out.
Karen Grant
Have used this pharmacy for about 14 years, my husband a few months ago went into get a prescription (we have always paid) but he was going sick at the time, one of the pharmacists told my husband in front of me that he was on tax credit exemption, we told her we wasn’t and that we pay! She said no it’s definitely says your excempt! Thought nothing of it as they told us! We asked them to check also! 2 months later we are billed 112 pounds for leaving the shop without paying! We went back to the pharmacy and told them what happened, manager wasn’t happy and said he’s told them not to say that to people! Well she did say it! 2 witnesses here, he said leave it with me I’ll email them even though he was cross as he said if we didn’t pay it he would have too! Like I care? It wasn’t our fault, anyway he emailed them and told them he tells his staff not to say it so the fine has back to us again now we have 30 days to sort it or they will Chuck another 50 quid on it! I’m totally gutted! No loyalty here! We are a big family and would never not pay for anything had she had not been so persistent that she was right! Thanks a lot! We will never go back there again!
Our family have been loyal customers to the Elms Pharmacy for about 14 years. Recently, my step dad went sick, having needed some medication. Upon arrival, one of the pharmacists had told him that he was entitled to tax credit exemption. He replied that he wasn't, and that we pay for the prescription everytime. However, she continued to say that he was exempt (after checking) and didn't need to pay. A letter was then sent to us through the post stating that we are now faced with a fine for not paying the prescription. Upon speaking to the manager, he didn't apologise and has told us he has informed his staff to not tell customers that they are exempt. However, on this occasion, she did and was adamant. The manager took no responsibility and even upon writing an email about the fine, he just reiterated what he told his staff not to do. She was persistant that she was right and as a result of this, my parents are faced with a £112 fee. He (the manager) was more upset that if we didn't pay the fine, he (the manager) would have to. Even though it was his staff's fault. No loyalty. Just worried about his own hands in his pocket.
I visited this pharmacy as its my local, being close to home. Upon picking up a prescription, I was told by one of the staff that I was exempt and didnt have to pay for my prescription. I asked them to double check, as I have always payed for my prescription. She was sure, and addament I was tax exempt. I then received a letter from the post informing me that I have been fined because I didnt pay for the prescription, despite her telling me that I was exempt. I then went to speak to the manager, informing him of the letter I recieved. To be told that he always tells his staff not to tell customers that they are exempt. I recieved not appologies. But instead was told that hed email them, because if I didnt pay it, he would then have to. We then recieved a letter again, this time reiterating that he tells his staff not to say this and took no responsibility. Now we have to pay a £112 fine for a prescription that wasnt paid for because one member of staff was adament that she was right and very persistent.
Poor service and lack of customer care don’t tell you anything if they are having issues getting your medication which is not helpful
A beautifully well stocked pharmacy very pleasant helpful staff always
Great Chemist.Never had any problems with prescriptions and I get my medication weekly.Lovely staff and will go out of their way to help you . 5 stars
Best pharmacy ever!! All members are so lovely and always smiling. Pharmacist helps in every single way he possibly can and great customer service. Good job members of elmse pharmacy!????
Quick Facts About Elms Pharmacy
Today
Opening Hours
| Monday | 09:00 AM - 06:30 PM |
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| Tuesday | 08:30 AM - 06:30 PM |
| Wednesday | 08:30 AM - 06:30 PM |
| Thursday | 08:30 AM - 06:30 PM |
| Friday | 08:30 AM - 06:30 PM |
| Saturday | 09:00 AM - 01:00 PM |
| Sunday | Closed |
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