Dudley Taylor Info
Amenities
Service options
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In-store shopping
Accessibility
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Wheelchair-accessible car park
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Wheelchair-accessible entrance
Payments
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Credit cards
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Debit cards
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NFC mobile payments
Best KPortal Reviews
No desire to be helpful. Told they had what I needed but come back in 2 hours "as the pharmacist despite being still here is about to go to lunch". No signposting to other pharmacists or any attempt to be helpful. If anything the older lady looked quite content to turn me away.
I have used Dudley Taylors for many years, and like all the Pharmacy during trying times they have had shortages of medications, but the staff have always been lovely and very helpful.
With the NHS having the challenges they have it is clear that the Pharmacists are being put under knock on effect with pressure.
But they work flat out and always try to helpful.
This is an excellent pharmacy : a true friend to those in desperate need. I needed some emergency medication while visiting this village -- near the time when pharmacies normally close early in a weekend. By instinct, I requested NHS111 to send the request to Boots -- a pharmacy which after all has nationwide presence. Alas, the pharmacist (in training) on duty told me he hasn't got the authority to access my nhs records. Thankfully, he pointed me to Dudley Taylor. The staff on duty are kind and helpful, and even allowed me to ring NHS111 on their landline to get the requisite authorisation for my medication to be issued. What a relief when I got the medication. Thank you -- and thank you NHS111.
Usually have a good experience, but marred today by an extremely rude an impatient older lady behind the counter who eye rolled at me twice as I was trying to get my words out before barking at me ‘NAME’! Insisted they didn’t have the prescription and had to go back to docs. 30 mins later doc says they were definitely sent it. I feel so sorry for those working there who are so lovely and try their hardest. The level of customer service I experienced today from this individual was diabolical. She needs further training at the very least.
This used to be a very good pharmacy, locally owned. It was sold last March and since then it has rapidly deteriorated. Many of the clients are elderly / have mobility problems and are having to wait for long periods whilst the prescriptions are made up - there is now only one chair! This week I was told it was the GP surgery being slow and my scrip had only arrived that morning, but the date on my drugs was for the day before I collected.
At this rate they are never going to catch up, and it will only get worse.
Lynn French is brilliant. Always makes time to talk to you and is very good and knowledge. Tresa however is awful. 6 times she asked if I wanted my medication and threatened to send it back because my prescription was changed by my GP. I literally got down on my knees and begged for my painkillers. She then open up the boxes on the front counter to count them.
JUST USE BOOTS IN TALESMAN SQUARE (20 SECOND WALK/NO QUEUE). Lynn issued me with the incorrect medication she then refused to replace it. When she finally realised it had been the pharmacy's error she then became very rude and passive-aggressive. Lynn then proceeded to act as if she were doing me a favour by waiving the fee for the correct medication. She then tried to make me feel guilty about her throwing away the incorrect medication she had issued me with which was unopened and by means not my fault. When I did the correct thing by staying calm and walking away Lynn then followed me and began shouting at me. I have withdrawn from Abbey GP as a result of this.
I have never had problems with this pharmacy, lovely staff and even when theyre busy they still make time for me. After 6 or 7yrs here I give them a break when they're behind, they do their best and they don't control what stock they have in. Very kind, helpful,caring staff. Thank you xx
Quick Facts About Dudley Taylor
Today
Opening Hours
| Monday | 09:00 AM - 06:00 PM |
|---|---|
| Tuesday | 09:00 AM - 06:00 PM |
| Wednesday | 09:00 AM - 06:00 PM |
| Thursday | 09:00 AM - 06:00 PM |
| Friday | 09:00 AM - 06:00 PM |
| Saturday | 09:00 AM - 02:00 PM |
| Sunday | Closed |
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