Douglas Pharmacy - Alphega Pharmacy and TRAVEL HEALTH CLINIC Info
Amenities
Service options
-
Delivery
-
In-store pick-up
-
In-store shopping
Payments
-
Credit cards
-
Debit cards
-
NFC mobile payments
Best KPortal Reviews
This is, I think, the first time I’ve ever reviewed anything. I am doing it partly as I feel this is an inappropriate place for vaccinations. My experience was identical to a couple of other reviews I’ve seen here…I attended this morning for a flu jab. Waiting was outside in the cold. Another over 65 customer came out of the inside waiting area having been told she couldn’t wait inside. She described the assistant inside as very abrupt and sharp. (Another very elderly gentleman came to wait outside in the cold. ) She was totally correct about the abruptness of the assistant. Impersonal and rushed. Sleeve up, jab, out. I will never attend here for a vaccination again.
Absolutely terrible service. When I first went in to pick up a prescription, I was waiting for over half an hour. They didn’t have my full prescription in so said they would contact me when the rest had arrived. Fast forward 7 weeks later, went to inquire about the rest of my prescription as I’ve heard nothing. Instead been told that they have marked the prescription as complete and won’t give me the rest of what I need. Not even an apology for this. Ended up having to contact my surgery as a result and sort it with them. Won’t be using them again.
I went for my Covid booster yesterday. Shown to a side door in a back lane, ordered in by a very abrupt lady, and given jab in a very abrupt manner. I requested the use of a toilet, as I had been travelling, but was told there was no useable toilet, and the staff didn't use it (what did the staff do for toilets then?). The staff in the main pharmacy seemed ok, just the woman giving the jabs was very abrupt.
Douglas Pharmacy offers an amazingly superb service.
They are highly professional but also kindly and considerate.
During the recent Covid Pandemic Lockdown they worked under tremendous pressures and still gave a remarkable service to myself and my wife.
The Pharmacy is real gem and a wonderful asset to our local community.
Rarely answer accessibility bell, when they do you have to wait until all the people who go in after you are served. Why are they more important than disabled people?
Got Perscription wrong twice
Never answer the phone
Website says it’s an insecure network
My 16yo went in to buy a packet of paracetamol & ibruprofen ( 50p in the supermarket) they charged her just under £9…
Went for my covid booster. The lady who checked me in at the outside door was very pleasant and friendly, however the lady actually giving the vaccination was abrupt to the point of rudeness. I was in and out in a couple of minutes which was great, but she really needs to work on her people skills!
I know they're busy, and doing an important job, but there was no hello or goodbye, just questions and orders barked at me with such a sour face. I wasn't wanting a cosy conversation but a smile costs nothing!
I took my elderly mother for a Covid booster at Douglas Pharmacy today. The approach to the consulting room is via a rather dirty side entrance on a back lane. Nobody said hello or goodbye, and the abrupt instruction to roll her sleeve up, whilst the operator was waving a needle around, was very intimidating. No antiseptic wipe was used to clean the site first. It was over and finished in seconds, but a cleaner environment, and a cheery smile and greeting would have made all the difference.
Very unreliable service. Not helpful and rude staff. I am moving to another pharmacy. I have mobility issues and on my gps advice chose them to deliver. I was constantly let down by them.
Quick Facts About Douglas Pharmacy - Alphega Pharmacy and TRAVEL HEALTH CLINIC
Today
Opening Hours
| Monday | 09:00 AM - 05:30 PM |
|---|---|
| Tuesday | 09:00 AM - 05:30 PM |
| Wednesday | 09:00 AM - 05:30 PM |
| Thursday | 09:00 AM - 05:30 PM |
| Friday | 09:00 AM - 06:00 PM |
| Saturday | 09:00 AM - 01:00 PM |
| Sunday | Closed |
How to go there
Location
Places