Dents Accident Repair Centre Ltd Info
Amenities
Accessibility
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Wheelchair-accessible car park
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Wheelchair-accessible entrance
Amenities
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Toilets
Best KPortal Reviews
Avoid !!! Quoted £3k for a repair that another company did for £350. Manager is rude , zero customer service skills . Absolutely awful
Firstly if I could have given 0 stars I would have. Avoid this place at all costs.
They take weeks to complete repairs and and to a very poor standard, second now gear grinds nearly every gear change.
I took my car here for a clutch, recived it back 2months later, I recently took it to another garage for an MOT and they found the car to be missing engine mount bolts and driver side front end completely loose and required a new wheel bearing as a result as well and break pipes not tightened up and leaking.
THESE GUYS ARE GOING TO KILL SOMEONE WITH THIER NEGLIGENCE!
My partner was recently involved in a non-fault car accident resulting in some body work needed to the car. Dents were her insurance company's only approved garage in our area.
We looked up Dents' reviews on the Internet to find many to our dislike. We discussed using our preferred garage with the insurance company but were faced with a £250 charge if we chose that option so we declined.
Dents collected the car but prior to the collection we took extensive photographs of both the interior and exterior of the car.
When we received the car back it was not delivered on a flat bed as agreed. We found that some of the agreed work had not been completed, the work that had been completed was done to a unsatisfactory standard, they had damaged our rear break light when the work being done was on the driver's side door and our mileage had increased by over 100 miles.
We contacted our insurance company who discussed the issues with Dents, who denied all, but thankfully we had the photographs as proof.
Our insurance company sent out an inspector to look over the car and he agreed with our points but also noticed several other issues; the paint work had three different colour shades and masking tape still visible from their work, etc.
It was agreed that Dents would collect the car and complete the work again and they offered to replace the rear light as "good will" even though it was them who damaged it.
When we received the car back the second time it was delivered on a flat bed but with a flat battery and the engine radiator was empty of fluid. We didn't notice these issues until later that evening when my partner was on her way to work.
All in all we have received a very poor service from Dents. We would advise anyone in a similar position to pay the charge and use your own preferred garage and STAY AWAY FRON DENTS!
I have given a 1* rating as that was the lowest. Really they deserve a -5*
We had a car done here few years back and recently had our car involved in a non fault accident when the insurance told us it would be this garage I told them it would not be going there. Due to past experience with this garage my old car went in for a wing and tyre replacement and had the car over 2 month there was over 100 miles unaccounted for they had f##ked my engine and basically got my car back with the engine in a box please avoid not trusted
CVS/tyne tees repairs sent me to Dents in Stockton and at no point was i informed that that isn’t where the repair would take place, so imagine my frame of mind when i collected my car to find 50+ miles added and over quarter of a tank gone. If it did indeed have to be sent to Washington and I don't see why since shouldn't Dents be capable?
I would also think that if that was the case then surely you would drive on a flat-bed as you advertise collection and delivery of the cars and from the reviews I have read you do so on flat-beds.
Since I was never told of any such information I would like to appeal and be sent £ 20 for the loss of fuel.
The other issues I have is it appears whilst you had the car for 13 days the driver’s side wing and door are scratched and the back bumper also – these were certainly not that bad when dropped off – but since I took no before photos it obviously cannot be proven and no doubt they will deny all but I am bitter about this – your trusted with someone else’s belonging and you have no regard for it at all. I am also sure when I called I was told they were doing some kind of work on the wing mirror and it looks untouched.
The repair to front bumper is not too bad but I am sure I can see some scuffs already! Also the black plastic does have scruff – looks like a different colour to before and was dirty.
as apparently dents didnt carry on the work i will leave negative on cvs also
How long does this garage take to do repairs? My car went in on the 4tb January, work agreed by my insurance company on the 5th, I've phoned them twice to be told I would get a call back which I haven't, doesn't fill me with confidence with the work they need to do!!!
After reading some of the reviews on here I was wary of letting my insurance company send my vehicle here. Vehicle was repaired to a very high standard and I am really pleased with the service that they provided.
Staff very helpful especially Martin , was late picking my car up but he stayed back till I got there . Excellent job done on my car
Quick Facts About Dents Accident Repair Centre Ltd
Today
Opening Hours
| Monday | 08:00 AM - 05:00 PM |
|---|---|
| Tuesday | 08:00 AM - 05:00 PM |
| Wednesday | 08:00 AM - 05:00 PM |
| Thursday | 08:00 AM - 05:00 PM |
| Friday | 08:00 AM - 05:00 PM |
| Saturday | Closed |
| Sunday | Closed |
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