Cardinal Medical Practice (Deben Road Branch) Info
Amenities
Accessibility
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Wheelchair-accessible entrance
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Wheelchair-accessible toilet
Amenities
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Toilets
Planning
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Accepts new patients
Best KPortal Reviews
This cardinal medical practice is a joke. The receptionists never really listens thats after waiting from being 31st in a queue. You can't make appointments in advance which is the most ridiculous policy ever. How can someone arrange transport to the surgery when you can't get an appointment in advance. So it seems like it goes like this. Phone up on the day and join the long queue. Wait in the queue for at least 30 minutes. Cost.. several pounds. Speak to receptionist and ask for appointment to see someone. Sorry, we have no space left today. OK, can I make an appointment later in the week please. No sorry, we only make appointments if you ring on the day.
Its time to find another surgery i think!!!!!
3 years of awful stomach issues leading to massive mental health issues and was told to have gaviscon. gone private and feel much better, also finally got a diagnosis, a super common stomach infection which I should have been given antibiotics for 3 YEARS AGO! Cheers for that complete and utter disregard for my wellbeing with something that even I could have told them had they just tested for it. won't get that £2000 back from the private care but I suggest if you want to get better please get a second opinion because getting to the point where the healthcare navigator (receptionist) is giving me advise to try hypnosis for an issue in my stomach not my head, I suspect they might be clutching at straws. The pain and depression this whole thing has caused me gives me the urge to either scream or laugh because of how absurdly open they seem to be about their lack of due care and attention. To be honest if you want a better medical opinion ask a stranger on the street and you'll get more accuracy. They used to be great when I was young but they've really gone downhill, which is a shame because people should be able to get better from the NHS, the system they pay into to keep their standard of life as high as possible.
The doctors are great. The management is really frustrating. Why did they decide that you’re not allowed to pop in the surgery to make an appointment with the doctor? Who had this brilliant idea? I mainly use ASKMYGP just to skip the long time waiting on the phone just to ask for an appointment. But sometimes I just don’t want to force my brain to stay in front of the screens for another 10 minutes and narate another medical issue me or my child is dealing with. What if I’m missing another very important call while waiting to be picked up at the surgery? What if I smashed my phone and it’s not working at all? What if… what if we could still interact with each other, face-to-face?
The interesting part is that sometimes ‘works’ to make an appointment at the reception, at the same surgery… then couple weeks after it doesn’t and this goes on and on.
To whom it may concern: Just leave the doors open for all kind of scenarios. Some people would rather call, write a novel on askmygp or just simply pop in the surgery, all to make an appointment.
I’m giving a 5 stars rating just because your rating is already dissapointing and truly because of the nice and caring doctors that works for you.
Ps: I’ve always been aproached by receptionists in a profesional way I’m not even complaining about them. I’m not hating on the players I’m hating on the GAME.
This place is a hell hole! the waiting room is like something off a 1960's sitcom. Old tired sofa and the decor is grim. I am forced to go to this surgury even though I am not registered, do to chesterfield drives wisdom to dump there patients down there. The doctors I have seen down there have no empthy compassion or any bedside maner! Avoid
I go to this doctor's for my midwife appointment. I have experienced a rude patient who was demanding an appointment at the reception and the lady dealt with it very professionally and calm..
The worst surgery I’ve ever seen in my life. Never dealt on time, have no care/treatment plans for their patients.
Ridiculous service, 8.20am online services aren't on ? 20th in a call queue, brought My son in to be told to use ask my gp which again is offline or call , the whole system just does not work
Kept refusing blood tests that I needed and taking so long with replies I have missed important appointments for conditions that outer NHS practices needed the tests for.
They also shut off replies after sending something, not giving you the chance to reply back to them.
In a different instance over a year ago they kept telling me I was fine and it wasn’t until I went somewhere else that the other place noticed I had fractured ribs!!
Avoid this practice as their neglect is appalling.
Quick Facts About Cardinal Medical Practice (Deben Road Branch)
Today
Opening Hours
| Monday | 08:00 AM - 06:30 PM |
|---|---|
| Tuesday | 08:00 AM - 06:30 PM |
| Wednesday | 08:00 AM - 06:30 PM |
| Thursday | 08:00 AM - 06:30 PM |
| Friday | 08:00 AM - 06:30 PM |
| Saturday | Closed |
| Sunday | Closed |
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