Cacao Coffee & Chocolate Co Info
Amenities
Service options
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Takeaway
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Dine-in
Highlights
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Great tea selection
Accessibility
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Wheelchair-accessible entrance
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Wheelchair-accessible seating
Offerings
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Coffee
Dining options
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Breakfast
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Lunch
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Dessert
Atmosphere
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Casual
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Cosy
Crowd
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Groups
Payments
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Credit cards
Children
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Good for kids
Best KPortal Reviews
Hot chocolates are gorgeous.
Lovely desserts.
Staff are friendly and cheerful.
Ordered 2 pieces of cake to take away, the chocolate fudge cake was fine. The photo below is the gluten free option a blob of cake. Absolutely disgusted with the presentation and portion size. I will not be going back, both cost the same amount. Just a shame, we are not local or I would have come straight back and made a face to face complaint. I tried to speak to somebody at the branch but no phone number or contact details ????
Popped in today on my lunchtime and i ordered cheese and ham toasty and a pot of tea. The waitress brought my tea out on a little tray with no sugar i wasn't asked so i had to ask for sugar just milk. The pot was only half filled my cup was dirty and there were crumbs inside my cup! I had to clean my cup before using it with a wet napkin which was wrapped around my knife and fork. Definitely would not go back. The young lady that served me at the till was not interested in any kind of customer service at all she didn't even smile just took my money.
Cappuccino this morning at my very favourite cafe - Cacao in Touchwood. The best coffee with real chocolate flakes at the bottom of the drink and sprinkled in a line on top. Beats chocolate powder hands down. My husband and I are regular customers and Pam, her lovely staff and the food and drink they serve are beautifully prepared and delicious. Love it.
I like going here as I love the hot chocolate and often go with my parents and also meet friends. However recently, on every visit the same one women is SO RUDE.
She has been rude to my friend on multiple occasions, being rude about where she has chosen to sit, and also when she was sat waiting for me to arrive because she hadn’t ordered anything prior to seating.
Last week I went and asked for hot water to heat milk for my twin babies. Baring in mind this was a Monday, mid morning and there was about 4 tables in use. The women went on a rampage, refusing me hot water saying they don’t have the spare mugs, that she couldn’t do it, that they had a bowl once but it was stolen. I would have had the water in anything just to be able to feed my babies, a take out cup or even my dirty mug!!! But in the end we had to head home and I had to listen to 2 screaming babies all the way home because they were hungry!!! It is such a shame as like I said, I like the food/drink here but the customer service is disgusting!!!
I wish I could give more than 5 stars!!! I tried Belgian hot chocolate for the first time here and I must say it was heavenly. Fantastic customer service. Very impressive! Now this is my Go to place. ❤️
Awful customer service would never return and after reading other reviews about the same staff member i am disgusted they are allowed to treat customers like that.
I was with my mother who ordered a hot drink, I sat down to accompany her and due to being lactose intolerant and other allergies I did not have a drink due to no substitute. A staff member rudely come up behind me and literally tipped me off a chair, stating she needed it for a paying customer. However there were 5 other chairs free around, so I can say this was targeted. I was in shock and could not fathom the rudeness. I went to speak to the staff member when I realised what had happened however they avoided me. I spoke to the younger staff member to explain how rude her colleague was and she was embarrassed and shocked.
An awful experience! I would never return and would urge others not to.
I had visited this cafe many times before and always enjoyed it. Unfortunately on this occasion my Mum had gone there ahead of me with my 3 little ones to get a table. When she sat down a lady who appeared to be the manager or owner came over and abruptly told her she was unable to sit there unless she was purchasing from the cafe. Which of course is fair enough and completely understandable (could of course been explained in a more friendly fashion). My Mum explained very nicely that she was just waiting for me to arrive with my eldest and then we would be ordering. The lady then strangely told her out of the blue that she was unable to bring a Gregg's in or anything to eat that wasn't purchased in the cafe. Which would yet again make sense if my Mum had a Gregg's or any other food on her, but she didn't.
Just moments before I arrived the lady had gone over to my Mum again to repeat herself. I'd completely understand if there was a queue of people waiting for the table, but there were 4-5 tables free.
If it wasn't for the fact I'd promised my daughter the fondue from there we certainly wouldn't of stayed as we clearly weren't valued as customers. The lady had made so much effort to come over and be rude TWICE to a pensioner but not once did she come over to see if we were enjoying our food or of course to apologise for her rudeness.
The rest of the much younger staff were very friendly, polite and smiley so perhaps leave the customer relations to them as perhaps the likelihood of repeat custom would increase.
Quick Facts About Cacao Coffee & Chocolate Co
Today
Opening Hours
| Monday | 08:30 AM - 06:00 PM |
|---|---|
| Tuesday | 08:30 AM - 06:00 PM |
| Wednesday | 08:30 AM - 06:00 PM |
| Thursday | 08:30 AM - 06:00 PM |
| Friday | 08:30 AM - 06:00 PM |
| Saturday | 08:30 AM - 06:00 PM |
| Sunday | 10:00 AM - 05:00 PM |
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