Box Bar Kitchen Info
Amenities
Service options
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Dine-in
Accessibility
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Wheelchair-accessible car park
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Wheelchair-accessible entrance
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Wheelchair-accessible seating
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Wheelchair-accessible toilet
Offerings
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Alcohol
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Beer
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Cocktails
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Coffee
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Spirits
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Wine
Dining options
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Breakfast
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Brunch
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Lunch
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Dinner
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Dessert
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Seating
Amenities
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Bar on site
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Toilets
Atmosphere
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Casual
Crowd
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Groups
Planning
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Accepts reservations
Payments
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Credit cards
Children
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High chairs
Best KPortal Reviews
The food was reasonably good, burger a little dry perhaps. Portions were very big, almost comically so (the lady on the next table ordered a scotch egg that was larger than a baby's head!). Staff were friendly but the service was very slow given how few people were there.
I never complain in restaurants or leave bad reviews. I’m the type of person to just eat it if they bring me the wrong meal. However, I’m so disappointed with my experience. It started with a text system saying to reply with ‘here’ and then we’d get a text when our table was ready. After waiting for over 15 minutes, I noticed that people were going up the host station and being seated immediately. I went up to ask and then we were seated. Not sure how long we would’ve waited if not.
We waited a while to order, the menu was more expensive and less varied than what we’d seen online. After we ordered it was a bit of a wait for the food. When the food came out we had to ask where our drinks were. We also had to bring them back over to ask for sauce. Halfway through our meal, my husband’s drink arrived but not mine. Mine finally arrived as I was finishing my food.
We then waited an age for our plates to be cleared and then she only cleared one of the two. We waited even longer for the second plate to be cleared and to be able to ask for the dessert menu. When we finally did I asked my husband to order dessert (even though he didn’t really want one) as I’d requested a ‘happy birthday’ message on his dessert. I appreciate this is only a request but every other restaurant I’ve been to has done this for me on birthdays when requested. I know they read the request as they had acknowledged the allergies I’d noted on there.
We then waited at least 45 minutes for dessert (some ice cream). A lady came over to ask if we wanted the bill. She was who we’d ordered dessert with so we had to remind her we were still waiting for that. The table next to us then got their dessert first despite ordering after us.
When we finally got our dessert I was disappointed to see no birthday message for my husband. I am a dessert lover and very easily pleased, but my dessert must’ve been sitting for a while. The cream tasted sour, the ice cream was bland, and there was a layer of biscuit squares that were impossible to break through with a spoon. I was putting full force on the spoon and it was impossible to eat and really unpleasant.
We then waited some time to try to catch the attention of staff. When someone finally came over I explained the situation and he apologised and said he’d get us the bill. We were then left waiting another age for the bill. When it arrived we saw my dessert hadn’t been removed despite sending it back after only one bite. We waited another age for another member of staff. When she came over we explained once again that we weren’t happy to pay for my dessert or the service charge considering the experience we had.
Fortunately this lady was understanding and apologetic. She also very quickly resolved the bill issue and brought the card machine. However, I have honestly never had such a bad dining experience. The food itself (other than my dessert) was fine, pub food standard but nothing special. I had a steak sandwich and chips which wasn’t the best I’ve had but it was edible. Same for my husband’s burger. I’d be happy if paying pub prices for it. But the prices were crazy, like Michelin restaurant prices. No where near worth the money. We were sat there for 2hr30mins total waiting around. Really terrible service. Such a disappointment for an expensive birthday meal out.
Enjoyable meal. The restaurant was calm and I was able to choose healthily. The menu has calories. The food was well presented and very tasty. Portions size good. Service was attentive and friendly. The bar was missing the gin I wanted but there were enough alternatives. Also are breakfast here. It was a buffet which was the usual fayre but it had the sturdy waffler maker I used in the US which was nice so I could have something warm and fresh. You can also order omelettes and poached eggs. Would return for dinner.
Food is a bit of hit and miss. Miso salmon was very delicious whereas mushroom aranchini was bland, steak was not well cooked. They seared but it was too much that you can smell burning smell at every simple bite which was not pleasant at all. Service was slow and they are not attentive at all.
This place has the worst food, tastes like nothing. I’ve tried almost every dish by now, they are incapable to cook! Maximum you can have In this place is sit for a beer because the ambient is quite nice. But don’t order anything to eat, it’s expensive and horrible. Might as well eat on the gas station.
I had lovely meals when this place opened, with top staff, classy atmosphere and very good food at a reasonable price.
With time things got worse and worse, as a matter of food and service: now it's basically not better than a Beefeater, just with a (great) view on the racetrack.
My latest visit (March 2024) will be also the last one.
Such a beautiful hotel and the location is great. But... the food is awful. i have the burger which was rock hard and my partner had a steak ciabatta, the steak tasted like soap and had mayonnaise in it when not
mentioned on the menu. Wouldn't recommend eating dinner here if you are staying.
Recently stayed at the Hilton for 4 nights and ate here every night. First 3 nights were great - food was excellent and staff were friendly and attentive. Box burger and chicken curry in particular highly recommended. Unfortunately the last night was complete chaos. The bar and restaurant were very busy with the touring cars event being on at Silverstone, the restaurant was woefully understaffed and some staff were new. We got our food 2 hours after the time we had booked our table for. I’d suggest to management to stop taking orders if you don’t have the staff to fulfil them properly. We felt sorry for those working as they were completely overrun. Special mention to Andrea though who served us a few times during our stay and was always lovely. We’d eat here again, but perhaps not on a busy race weekend!
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