Boots Info
Amenities
Service options
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In-store pick-up
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In-store shopping
Accessibility
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Wheelchair-accessible entrance
Payments
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Credit cards
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Debit cards
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NFC mobile payments
Best KPortal Reviews
Very unproffesional, unhelpful staff. 2 members if staff giggling with each other, other staff member opening boxes then chatting with someone who was not a customer. Ignored us completely. Finally asked where we should make our purchase and got very rudely spoken to.
Terrible waiting times at otc section. Lots of staff milling around but not attending to customers. Not even acknowledging customers to say "won't be long", but tbh, I find this at all Boots these days. The customer service is atrocious (unless you happen to know a member of staff and then you can jump the queue -yes, I've been a victim of that in Boots too!).
Disappointing make up selection across all brands. Barely anything to buy. Area was a complete mess. Hardly any stock on the shelves. Store looked so uncared for. Dirty and awful first perception when looking from the street. Such a shame for such a reputable company.
I'm going to say come on boots sort yourselves out what a shambolic mess the Monmouth store is.. Staff too busy or just disorganized to being helpful, que at the till which wraps around shelves so you can't get to anything. Never enough stock. The shop always looks gringy like it needed a good clean. And who closes for lunch!!
I cannot express my gratitude to Ashleigh, pharmacist, for her professionalism and compassion today. I was highly stressed and apologise for my irritation, but I had travelled 17 miles to access medication. Ashleigh was really helpful and understanding. Thank you.
Boots has really gone downhill in terms of Customer Service. They never have enough staff and you always have to wait for what seems like an age to pay. The store in Monmouth looks very tired and needs some TLC urgently. Items for sale are generally much cheaper in places such as SuperDrug so no wonder they are losing customers.
Unfortunately the Monmouth store is very dirty. In a 'clinical' area where hygiene is important when giving jabs etc., the floor was caked in mud and dust and the glass door was filthy. Even the computer used to record information before the jab was really dusty. Employ a new cleaner!
A real old fashioned feeling to the store. Doesn't feel like like it's part of a major pharmaceutical chain. 12 months later and they really have gone downhill. Very difficult to get served! There's another pharmacy in town, USE IT!
Quick Facts About Boots
Today
Opening Hours
| Monday | 09:00 AM - 05:30 PM |
|---|---|
| Tuesday | 09:00 AM - 05:30 PM |
| Wednesday | 09:00 AM - 05:30 PM |
| Thursday | 09:00 AM - 05:30 PM |
| Friday | 09:00 AM - 05:30 PM |
| Saturday | 09:30 AM - 05:00 PM |
| Sunday | 10:00 AM - 04:00 PM |
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