AsvaCare Pharmacy Info
Amenities
Service options
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In-store shopping
Accessibility
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Wheelchair-accessible entrance
Payments
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Credit cards
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Debit cards
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NFC mobile payments
Best KPortal Reviews
I chose this pharmacy based on its proximity to my house. However, the pharmacy's location is where I would draw the line of positive feedback.
The normal staff are indifferent to their customers and have become impatient or flippant on occasion, now this is fair given by the stress, lack of higher level support and funding of working in the health service. Generally this would be expected and to some extent even acceptable...if... they were competent at doing their job.
I have been turned away on multiple occasions because they have told me that an important prescription of mine has not been sent, delivered or processed correctly by my doctor. I have then confirmed with my doctor who then must take time out of their day to call this pharmacy and as if magically, with professional urgency, my prescription appears.
On this particular occasion.
I am rudely condescended to by what seems a managing pharmacist that how I ( a customer requiring medication) have caused the pharmacy to conduct "pointless work" (their job). He then cared not for dialogue in which I could better understand what had happened in this clear administrative mistake, with no apology at all from him or any of the staff.
Whilst I feel it is important to support the employees of local pharmacies and to give the benefit of the doubt to those working in the health service, I feel it is imperative to highlight issues in consumer experience relating to respect, professionalism and general care. Unfortunately this was the last time visiting this pharmacy due to too many negative experiences.
Staff are nice and are always there to answer questions. Prescriptions are always double checked and the store has a decent range of products at a good price.
If I could give 0 stars, no Minus 0 I would. Appalling customer service, staff more interested in giggling and gossiping then paying attention. Zero computer skills. Please employ more Adult staff. Not that I'll be returning to see them.
Staff are more interested in have a chat than doing a job, the pharmacist has a bad attitude and complicates simple things, lack of initiatives, efficiency and duty of care means nothing to them. I'll advise you run a mile
I asked for contact lenses washing solution and they gave me eye wash, which is something completely different. I was in a hurry and didn't notice as the packaging is identical.
Went back a couple of days later to exchange with the correct item but they refused to do anything (exchange or refund)... they were extremely rude although it was their mistake and they said there is nothing they can do!
I'm not going back there as they have no idea what they're doing...!
Very professional service at this particular pharmacy. They have had to merge with another branch but still work really hard. The pharmacist Waleed always make the effort to ensure I receive a particular brand of medication as the other types have horrible side effects. Would highly recommend as all the staff are polite and courteous.
Long waits, staff are not trained for customer service. Please check medication expiry as I have medication I need as and when which usually lasts over a year. The last one they gave me expires in less than 6 months.
Terrible service, I asked for help with something urgent. After waiting for nearly 10 minutes I finally got served and at 6:50pm I was told it was too late because a consultation will take 15 minutes. They were happy for me to pay for over the counter medication instead though.
Quick Facts About AsvaCare Pharmacy
Today
Opening Hours
| Monday | 09:00 AM - 07:00 PM |
|---|---|
| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 01:00 PM |
| Sunday | 09:30 AM - 01:00 PM |
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