Ashdown Pharmacy Info
Amenities
Service options
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Delivery
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In-store pick-up
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In-store shopping
Accessibility
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Wheelchair-accessible entrance
Crowd
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LGBTQ+ friendly
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Transgender safe space
Payments
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Credit cards
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Debit cards
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NFC mobile payments
Other
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LGBTQ+ friendly
Best KPortal Reviews
Vastly improvement since Ashdown Pharmacy took over the business. Lloyds were hopeless, but the new management are excellent. Very happy with the present service.
Since changing from Lloyd's the service has been first class. Receive texts to say when prescription is ready and service from the in-house staff has been both polite and helpful.
Ignore previous reviews as they were for Lloyd NOT Ashdown Pharmacy
Under new management since August 2023. Check dates of previous bad reviews. Great pharmacy full of products and helpful and friendly staff.
Absolutely appalling service. I went there this morning for my repeat prescription. Shop opened late. I had sent the prescription a week ago but they had not bothered to fill it. They asked if I could go away for 30 minutes and come back. Then for the third time in a row they didn't have all the medicine I am prescribed. "Our supplier is temporarily out of stock". I spoke to the surgery afterwards and they said there is no known shortage of this medicine. Totally unhelpful staff. They did say it has gone bust and Lloyds are will no longer running it, but its not just the owners, its the attitude of the staff. I have spoken to the surgery and no longer need to deal with them, my prescription has been moved. I would have given them zero stars but you can't post if you don't do at least one.
Worst pharmacy around. Avoid at all costs if possible. Never open or close on time, by a minium of atleast 10 minutes which can be a serious difficulty for some people depending on when they start/finish work. Also CONSTANTLY forget medication and tell you they don't have it without checking out of sheer laziness. On so many occasions I've been told my medication isn't there when I've already called and confirmed. Again avoid, needs to be rebuilt from the ground up.
Such a shame that this pharmacy has just changed hands and the customer service is still appalling I found the front of house very unapproachable and felt like they didn't want me there, in any customer facing role it should be 5* especially when your dealing with peoples medication.
Worst pharmacy ever, always many people waiting for prescriptions, no privacy, today after waiting 15 minutes for my prescription the lady came out and asked me what my medication was, I found it remarkably rude and unprofessional to have to answer, giving personal information with many people around. Not to mention the disorganisation. I also bought another item from them which was shown as £7 cheaper on their website but they apparently can’t honour website prices. And how they can say this as though it’s absolutely normal is beyond me. Leaving for Boots.
After the change of pharmacy, it was lovely to go in and have excellent customer service. They were very friendly and helpful.
Quick Facts About Ashdown Pharmacy
Today
Opening Hours
| Monday | 09:00 AM - 06:30 PM |
|---|---|
| Tuesday | 09:00 AM - 06:30 PM |
| Wednesday | 09:00 AM - 06:30 PM |
| Thursday | 09:00 AM - 06:30 PM |
| Friday | 09:00 AM - 06:30 PM |
| Saturday | 09:00 AM - 05:30 PM |
| Sunday | Closed |
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