American Airlines Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Best KPortal Reviews
American Airline employees go above and beyond for their customers. They invited my daughter in the cockpit and she got to sit in their seats, they lit up all the lights and showed her where the ocean was. It sounds small and simple, but to my 4 year old she was so excited. Thank you american airlines for making our flying experience memorable!
Boy, do I love sitting in a full hot colostrophobic plane for 2 hours when the mechanics can't even bring the right tools to fix these poorly maintained planes. Do not fly American! Terrible service.
UPDATE: Ashley the flight attendant on flight #2578 American Airlines from Miami int on 01/08/24 treated yhe passengers like animals. ZERO customer service skills. It's appaling that American Airlines allows people like Ashley to work with their customers.
UPDATE: after the pilot said we could get off to stretch our legs and re board they started to let people off and then said we could not re board. 40 minutes later they still couldn't fix the plane and had us all de board.
It is law if we are waiting on a plane for more than 2 hours that food and beverage have to be served. The flight attendant Ashley in response to me asking for food and water said and I quote "do you think I broke the plane"
Kind service and extremely helpful staff. I missed my flight back to Detroit and was kindly assisted with all I needed to return home. Positivity attracts positivity - remember: it is not their fault if you miss your flight. I am greatly appreciative of the American Airlines (San Diego) staff!
I fly pretty frequently. I have both business and personal American airlines credit cards. America must be a miserable place to work, because I can't imagine that they've managed to hire this many people with miserable personalities. Today I'm dealt with the absolutely rudest person I've ever met working for an airline while checking in an American in San Diego. I wish this was the first time, but it's far from it. I would say about 20% of American employees are incredibly unhappy human beings. This makes a journey on American something you don't enjoy, you just survive. Be prepared to spend the day angry, uncomfortable and desperate to escape that long metal tube in the sky
Check-in process super annoying-the little kiosk freezes out and had to move to another one. Charge for checked bag $30 is annoying, plus $9 to use internet, tvs where you can watch movies have been removed and now can only stream on your phone, not the best experience. Other than traveling experience was good, friendly and polite staff and thanks God no mask dramas and issues or delays. Trip price overall was good so would travel again.
The last two time I flew have been the worst. Update passengers of flight changes would be so helpful. I have been directed by two different employees of gate change and both were incorrect . Today I missed a flight and no announcement of gate change. Nor any call for priority passengers who hadn't checked in yet. No number to call for assistance at airport, automated system is a joke when you have a time line. I'm so not happy with these continued mess ups. Apparently American Airlines needs to hire more employees to work these gates.
Not sure what it is about American Airlines but their customer service is awful. It’s sucha treat to fly with southwest because their staff is actually competent and friendly. American Airlines on the other hand could give 2 fs about anyone. They are slow, disrespectful and have no etiquette. I will pay extra to fly any other airline now to avoid AA. I plan to cancel my credit card with them too.
Brought two service animals in and as requested uploaded the DOT form over 48 hours prior to flight.
Upon checkin the kind lady notified me only one form was uploaded on her end. I explained this has happened before and I printed out the forms just in case. This was enough last time.
We wasted about fifteen minutes waiting for her to call a 1-800 number that made her wait longer than I normally have to. She hangs up and says I can just get my supervisor to approve it. All the while assuring me I will not miss this flight.
Anna the supervisor then comes and requests their rabies vaccine information. The initial request and only thing requested on American Airlines Service animal website is the DOT form which verbally attests that everything is up to date. Which I had already uploaded digitally for both dogs. And had in print.
She didn't hesitate one second before saying she would not approve us to travel. No empathy, not one single attempt to get us another flight to our destination. Just bluntly and seemingly with pre conceived judgements just denied us travel.
Also another lady employee kept jumping in to defend Anna moving the goal posts and making up her own rules. Seems like a toxic work culture here.
Easy to say we will never use an airline that doesn't even attempt to do the right thing. Let alone one that makes up new rules as service animals. I'm sure this is legally wrong and you guys need to make Anna aware that she can't change federal processes and request rabies paper rather than the DOT form which was uploaded twice and in print for you this morning.
Don't fly American Airlines ever they are easily the worst customer service out of them all. And that's saying something.
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