Alleyway Cafe Info
Amenities
Service options
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Curbside pickup
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Takeout
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Dine-in
Highlights
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Great coffee
Popular for
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Breakfast
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Lunch
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Dinner
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Solo dining
Accessibility
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
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Wheelchair accessible seating
Offerings
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Coffee
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Comfort food
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Quick bite
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Small plates
Dining options
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Breakfast
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Brunch
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Lunch
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Dinner
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Dessert
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Seating
Amenities
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Restroom
Atmosphere
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Casual
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Cozy
Crowd
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Groups
Planning
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Accepts reservations
Payments
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Credit cards
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Debit cards
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NFC mobile payments
Children
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Good for kids
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High chairs
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Kids' menu
Parking
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Free parking lot
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Free street parking
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Parking
Pets
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Dogs allowed outside
Best KPortal Reviews
The Good: First impression is good. A nice, diner-type, home-town atmosphere. The menu has lots of yummy options for breakfast and lunch, lots of comfort food, the servers are nice, the food is good with some exceptions.
The Bad: The wait is a little ridiculous, my husband and I stood for 15 minutes before being seated, it wouldn't have taken a second to sit us at one of the two booths available right in front of us, plus the whole back was empty, the servers kept walking right past us without saying a word. Once seated we ordered our drinks and an appetizer, soup and the pretzel and beer cheese appetizer, I said please bring the soup out right away (if you could please), it took forever to get, they forgot to give me a spoon, it took forever to get one, by the time I got it, my soup was cold, has to send it back, they finally took our lunch order, when it arrived after waiting almost 30 minutes, everything was cold and had to be sent back, the servers (while sweet and nice) were young and inexperienced, no one overseeing if customers were adequately taken care of. The fly population is out of control every time we go there, we've been there several times, each time every customer at every table keeps shewing away flies. While we love Germantown and love this little restaurant, it could be run so much more efficiently if they take care of these problems. We'll come again a time or to see if anything changes and hopefully it will be a better experience because we really like it there.
The restaurant was cold. When I asked the server about the cool temp she replied that they hadn't turned on the that and that the restaurant was warm enough. My husband's coffee was warm but not hot. The people sitting in the booth behind us complained about their cold soup. The people at the next table had to send back an omelet because it wasn't what they ordered. Our food was very good but and came out hot so it was a decent experience except for the lack of heat! I got the feeling they were scrimping on everything to save money.
It is my understanding that they may have been short staffed in the back and I know our server was new and she was learning, she did great for being new except for on major thing. We walked in just shy of 10am, about 5 minutes later we finally got water and asked about drinks which she got wrong but fixed immediately. The real issue was a 7 top sat down about 7 to 8 minutes after us (2 top) and got their drinks and order in (same server) before she took our order. Not only were they done eating before we got our food, another 2 top got served before us and they sat down a good 15 minutes after us. All-in-all it took over an hour to get our food. The food itself was good but not great. The people were all nice and apologized about the wait. All this said, I would likely give them another try if I were in town again. I also think my review would have been better had they served us before the 7 top as they should have.
My grandpa complained about the taste of the gravy, and the waitress said: “Oh, well we just made it yesterday…”
Not really what we wanted to hear! Takes 5 min for a roux, just make it same day and it won’t taste strange
Horrible experience. Our server was nice but seemed loopy and on something. Very forgetful to the point she lacked common sense. Asked what the soup of the day was three times each time she forgot and we had to very bluntly ask for her to go on a sole mission for this Information just to be told there was none. After waiting an hour for our to go order we started to get upset. There was only two other tables of customers and there were four servers. They were at no means busy and each employee looked sedated and drugged barely even standing up straight. My rookie move was not checking the order before leaving. My eggs Benedict had no hollandaise which I ordered extra of. It was just a soggy muffin floating in a milky water with what appear to be microwaved "poached" egg. Also a gray piece of ham instead of canadian bacon. Each meal was horribly wrong and inedible. In a move I have never done I promptly picked up the phone to call this business. Once saying my complaint I was swiftly hung up on without a word. The menu looked like it was going to be amazing too. What a let down.
First time customers. Went for Mother's Day. That food was not very hot. The waitress forgot to bring our salads, so we took them to go. We were there at 12:15, and they were already out of peach cobbler. Not a good experience. Will not go back.
Service was great. Food ok. Prices stupid.
7.00 for a piece of cake? Chocolate box cake. Tried this place several times with so-so experience. Never again with these ridiculous prices. 50 dollars for two people? Not including tip.
Cute place. Service was great, but was way under staffed. They were busy and had one waiter. Food took a long time not because of the server but because the kitchen needs a real cook. Everything seemed out of a can instead of fresh homemade. With a real cook this place could amd would be amazing. Decor is awesome server was amazing.
Quick Facts About Alleyway Cafe
Today
Opening Hours
| Sunday | 07:00 AM - 03:00 PM |
|---|---|
| Monday | 08:00 AM - 08:00 PM |
| Tuesday | 08:00 AM - 08:00 PM |
| Wednesday | 08:00 AM - 08:00 PM |
| Thursday | 08:00 AM - 08:00 PM |
| Friday | 08:00 AM - 08:00 PM |
| Saturday | 07:00 AM - 03:00 PM |
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