Alden Automotive Inc Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Offerings
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Oil change
Amenities
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Mechanic
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Restroom
Planning
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Appointments recommended
Payments
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Debit cards
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Credit cards
Best KPortal Reviews
The service here is awesome. I just went in for an oil change, but I felt extremely welcomed. The owner kindly answered any questions that I had about future work that would need to be done to my car and was extremely personable. I appreciated how clearly my car needs were explained so that I was able to understand when other work, like my tires, need to be done. Everyone was friendly and chatty, yet very professional. I was surprised to go to an auto shop and have a good time and such great conversations. I will certainly be coming back for any work needed on my car!
On 5/23 I dropped my car off in the am for an oil change and oil filter. I picked my car up at 330 that afternoon, and was told i needed an air filter. $220 later i Got less then a mile down the road my check engine light came on and cruise control would not engage. This morning I called 5/24 and explained my situation. I appreciate that you took a few minutes of your day to "fix" what you caused. However, you didn't fix it all you did was clear the code. When I started my car again chrckengine light is on and cruise doesn't work. My time, just like your is valuable! You never opened the hood, you never physically checked the MAF sensor nothing. Told me I was good. 2 days in a row I gave up my lunch. What is funny is my first visit you told me that mechanics that work at dealerships are monkeys! Well everytime I've had work done by those said monkeies my car wasn't broke afterwards!! An oil change from hell!!! Now I don't trust your work and I will go elsewhere to look into why my check engine light is on
Highly recommend. I drive over an hour to have these guys do my work. Raised my Jeep and lowered my Stang. Wheels and tires on two Jeeps, my Mustang, and my 535i. Super charger on the Stang. Thanks Jeremy and Brian!
Awesome guy! Provide's great service, will work with you. Never had a problem with service. Great work respectable guy and work. After my machine moved/retired I went to Alden Automotive. Very happy with work done.
I have changed my own brakes for years, and I wish I could upload a photo of what Alden automotive considered almost "metal on metal" 50% life left on the brake pads is not even close. I understand wanting to drum up business, but this is not the way to get a repeat customer. I must admit he did patch my tire nicely for $40.
Great service! I needed and out of town repair and was staying at Darien Lake. I did a review search and found the great reviews and an owner that seemed to care! I even dropped in short notice and they still found some time the same day to help me out. Wi-Fi available and great selection of K-cups coffee.
They even gave me a lift back to the park so I didn't miss out on an afternoon of rides! Jeremy and the gang are top notch!
I'm sure he is okay at oil changes*
Be weary of anything else. My dad warned me. He said he had them check his car before a long trip, and his breaks went out during. I just needed a simple switch, it was close. I figure he couldn't mess that up; nope. I was very wrong. Not only was there an "issue with the number" (I admit the first time I gave him the wrong number). The second time however, was just odd. He also claimed the part wasnt on time. It would be there Thursday or Friday. It was Monday at noon. Still no phone call. I called to confront, and he told me to take it up with Mazda. Thats almost verbatim. The worst part was the deductible. Either as a 23 y/o I understand deductible legality better than him or he was being sneaky. Either way, not good. Mine is $100. He tried charging me $124. Said it was tax... Tax is 8.75%. That would be 108.75 not $124. I have all this recorded and am taking it to the BBB. That's a scam. If you're a shop owner and you dont know that. You shouldnt be working on cars. I can understand EVERYTHING else. I cannot understand that. Not acceptable, nor good business.
In all, the whole experience was awful. It is close and convenient. After this experience; I wouldn't trust him personally.
* Google just sent me a message and I saw your responce...
Just wanted to update you that I took it to mazda. There was nothing wrong with my switch, it was a wire. I also called my insurance company. They explained how a deductible works; I've attached a photo to show you in case
I will never recommend Alden Automotive again, if any thing just the opposite. Do NOT go there. I recommended them to my daughter for a NYS Inspection and wipers. She confirmed her appointment, they called her by name and said to drop off any time and use the key drop off box. She did, Friday morning before work. She never heard from then again, and was at work and admittedly forgot to check herself. When she arrived at 5:07PM, they were closed as expected. Her car had been moved, to the front of the building, her keys were in plain sight on the passenger seat, and NOT ONE BIT OF WORK WAS DONE!! Absolutely ridiculous! No communication, no work completed!! What a joke, needless to say, there will be no repeat business or recommendations. It's unfortunate we didn't read the other reviews and the one BBB review, could have saved us some time and total frustration! Save your time and stress, and go some place else!!
Quick Facts About Alden Automotive Inc
Today
Opening Hours
| Monday | 08:00 AM - 05:00 PM |
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| Tuesday | 08:00 AM - 05:00 PM |
| Wednesday | 08:00 AM - 05:00 PM |
| Thursday | 08:00 AM - 05:00 PM |
| Friday | 08:00 AM - 05:00 PM |
| Saturday | Closed |
| Sunday | Closed |
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