Ace Auto Glass Info
Amenities
Planning
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Appointment required
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Appointments recommended
Payments
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Debit cards
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Credit cards
Best KPortal Reviews
I don't even know where to start... the unprofessional answers I recieved, the lack of customer service, or even being told that he (the man on the other end of the call) is "tired of these calls." I wasn't worried about the cost, I just wanted a windshield replaced. After the 3rd time he told that he was tired of these kind of calls I bid him a good day, and promptly hung up on whatever he was saying next. Holy cow.
I don't want to even rate this place, So unprofessional and rude. Had to call the Police to come out so I could get my vehicle. Even had wiper on backwards. If I hadn't of noticed that it would have scratched the paint. The only Professionals there were The Valley Police Department THANKS SO MUCH
Mark is very unprofessional and is a absolute time waster . Confirmed a appointment with me at 12:00 I called at 12:47 he acted like it was no big deal . Never showed up like he said he was. Then asked to use my companies equipment because he dint have the right tools to do the job. SMH . STAY AWAY!!!!
Would definitely not recommend this place. This “business” is a waist of space in the valley area. Mark is not a professional by any means. Him and his secretary and very rude! Her son is his helper in the back and has only been there a few months with little experience and Mark let’s him work on vehicles alone! I had multiple pieces of my interior broken by him , air still coming through the windshield and much more and they denied it all. They charge a professional price for a shorty job. It took them 2 weeks to get my vehicle right! They do not answer the phone what so ever and get there whenever they feel like it. They also should update the business hours because 9 times out of 10 they will not be there at 8. I also had glass left everywhere in my vehicle and when I confronted him he said “well we aren’t a detail shop.”
The service was outstanding and done in 1 day and the prices wasn't to bad either.. I recommend this place and the man who runs anyday over any other place around here
Quick response and very friendly service. I would recommend!!
I had the most UNPROFESSIONAL experience here. I was told my car would be ready the same day but I had to wait a week to get it. I called several times and went up there to get my car and no one answered or was at the shop. On Friday, I called mark and he told me that he couldn’t get to the shop at the time because his father died (a lie) and that my car WAS NOT at the shop and then turned around and said it was there but he lost my key. We go to the shop while I’m on the phone with mark (saying he isn’t there) to knock on the door and he walks out of the shop. Says that he didn’t have my keys and couldn’t find them. We told him to start looking and they were in his desk the entire time. I do not recommend anyone to this place, worst experience.
This place is a scam! They were supposed to order my rear glass for a F250 truck. The lady took a $50 deposit over the phone in order to order the glass. Took my money and she is no longer is allowed to come back. The main issue though; they never ordered my glass and never refunded me the deposit.
Quick Facts About Ace Auto Glass
Today
Opening Hours
| Monday | 08:00 AM - 05:00 PM |
|---|---|
| Tuesday | 08:00 AM - 05:00 PM |
| Wednesday | 08:00 AM - 05:00 PM |
| Thursday | 08:00 AM - 05:00 PM |
| Friday | 08:00 AM - 05:00 PM |
| Saturday | Closed |
| Sunday | Closed |
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